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CHANGE and STRESS MANAGEMENT KEYNOTE SERIES
Coping
With Stress |
Handling
Change Without Collapsing |
Participants
identify stressors, develop effective coping resources,
and create strategies for positive change and life
balance. |
Helps
participants understand the difference between
change we choose and change that chooses us. Attitude
is key in this discussion. |
Transition:
Your Personal Path Through Change |
When
Change is Not Optional |
Designed
around 3-phase transition model of endings, the
neutral zone, and new beginnings, providing a road
map to guide people from resistance to acceptance
to action. |
Takes
participants from forced change, through a grief
cycle, to a change of attitude, and then through
a hope cycle. |
Moving
Forward Without a Map |
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Key
insights to apply to today’s business, drawing
from unusual, dangerous, exciting or tedious experiences
on the Oregon Trail. |
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LEADERSHIP SERIES
Persons
of Positive Influence |
Understanding
Yourself & Others |
Leadership
is seen in four key areas — character, analysis,
accomplishment, and interaction. Develops
leaders at all levels. |
Heightens
persons awareness enabling leaders to better relate
to other, promote cooperation and work well as
a team. |
Self
Management/Time Mastery |
Public
Speaking Can Be Fun |
Find
innovative ways to achieve goals, pay attention
to the competition, respond quickly to customer
needs, and enjoy life outside of work is even more
intense in today’s less structured, information-driven
workplace. |
Most
people don’t think so. How
to get ready, assess the audience, gather the material,
and have fun throughout the process. |
CUSTOMER SERVICE SERIES
Customer
Service Finesse |
Two
Ears One Mouth (Listening) |
Finesse:
The ability to handle delicate and difficult situations
skillfully and diplomatically (Webster’s). |
Trains
participants to become active, purposeful listeners
in a wide variety of situations for more productive
communication. |
Respect
for All People (Diversity) |
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Helps
participants gain insight, take action, value diversity
and build bridges to understanding and trust. |
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