CHANGE and STRESS MANAGEMENT KEYNOTE SERIES

Coping With Stress

Handling Change Without Collapsing

Participants identify stressors, develop effective coping resources, and create strategies for positive change and life balance.

Helps participants understand the difference between change we choose and change that chooses us.  Attitude is key in this discussion.

Transition: Your Personal Path Through Change

When Change is Not Optional

Designed around 3-phase transition model of endings, the neutral zone, and new beginnings, providing a road map to guide people from resistance to acceptance to action.

Takes participants from forced change, through a grief cycle, to a change of attitude, and then through a hope cycle.

Moving Forward Without a Map

Key insights to apply to today’s business, drawing from unusual, dangerous, exciting or tedious experiences on the Oregon Trail.

 

LEADERSHIP SERIES

Persons of Positive Influence

Understanding Yourself & Others

Leadership is seen in four key areas — character, analysis, accomplishment, and interaction.  Develops leaders at all levels.

Heightens persons awareness enabling leaders to better relate to other, promote cooperation and work well as a team.

Self Management/Time Mastery

Public Speaking Can Be Fun

Find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs, and enjoy life outside of work is even more intense in today’s less structured, information-driven workplace.

Most people don’t think so.  How to get ready, assess the audience, gather the material, and have fun throughout the process.

 

CUSTOMER SERVICE SERIES

Customer Service Finesse

Two Ears One Mouth (Listening)

Finesse: The ability to handle delicate and difficult situations skillfully and diplomatically (Webster’s).

Trains participants to become active, purposeful listeners in a wide variety of situations for more productive communication.

Respect for All People (Diversity)

 

Helps participants gain insight, take action, value diversity and build bridges to understanding and trust.

 

 

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